Responsible Gaming
Gaming Should Be Entertainment
At Istanbul House, we believe that online casino gaming should be an enjoyable form of entertainment, never a way to earn money or solve financial problems. We are committed to promoting responsible gambling practices and supporting our Canadian players' well-being.
Important: Only gamble with money you can afford to lose, and never view gambling as a source of income.
Age Verification
Online gambling is only legal for individuals who are 18 years of age or older in Canada. By using Istanbul House, you confirm that you meet the legal age requirement in your province or territory.
We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding gambling activity or lying about time and money spent gambling
- Neglecting family, work, school, or other important responsibilities
- Experiencing anxiety, depression, or irritability when not gambling
- Failed attempts to reduce or stop gambling
- Borrowing money or going into debt to gamble
- Losing control over gambling habits
- Using gambling as an escape from problems or negative emotions
- Jeopardizing relationships, education, or career opportunities
If you experience any of these warning signs, please seek help immediately.
Self-Help Tools & Features
Istanbul House offers several tools to help you maintain control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account
- Loss Limits: Set limits on the total amount you are willing to lose over a specified period
- Time Limits: Set session duration limits to help manage time spent gambling
- Reality Checks: Enable pop-up reminders during gaming sessions to keep you aware of time and money spent
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period (days, weeks, months, or years)
- Account Closure: Permanently close your account if needed
To access these tools, please contact our Customer Support team or visit your Account Settings.
Support Organizations in Canada & Internationally
If you or someone you know needs help with problem gambling, please reach out to one of these reputable organizations:
Canada
- Responsible Gambling Council - www.responsiblegambling.org
Ontario-based organization providing resources, support, and treatment for problem gambling - Gamblers Anonymous Canada - Fellowship of people recovering from gambling addiction with meetings across Canada
- Provincial Gaming Help Lines: Contact your provincial gaming authority for local support resources
International
- GamCare (United Kingdom) - www.gamcare.org.uk
Free and confidential support for problem gamblers in the UK - GamStop (United Kingdom) - www.gamstop.co.uk
National self-exclusion scheme for online gambling - National Council on Problem Gambling (United States) - www.ncpgambling.org
Resources and helpline: 1-800-522-4700 - Gambling Help Online (Australia) - www.gamblinghelponline.org.au
Confidential support and counseling services
Need Help? Take Action Today
Problem gambling is a serious issue, but recovery is possible. If you believe you have a gambling problem, please do not hesitate to seek professional help.
Contact the Responsible Gambling Council at www.responsiblegambling.org or call your local provincial helpline for immediate support.
You can also contact Istanbul House Customer Support to discuss self-exclusion options or access our responsible gaming tools at any time.
Your well-being is our priority. Gamble responsibly.